AI agents that handle your store's routine operations.
Order routing, customer support triage, inventory alerts, RMA handling, and fraud screening are the repetitive processes that eat your team's hours. We build AI workflows that own them end-to-end.
Specific workflows, with measurable ops time reclaimed.
- Order routing. Multi-warehouse splits, will-call vs ship, custom rules per customer group.
- Customer support triage. Categorize, summarize, draft replies, escalate edge cases to humans.
- Inventory & reorder alerts. Predictive low-stock, supplier-aware reorder suggestions.
- RMA + returns automation. Customer self-serve flow, AI-screened approvals, ERP write-back.
- Fraud screening. Order pattern detection beyond what Stripe/Signifyd already flag.
- Vendor-onboarding workflows. KYC docs, W-9 collection, EDI shim configuration.
Workflow · order ops
AI agentFrequently asked questions
What does a typical workflow automation cost?
Most workflow automations land in the $15K–$40K range for a fixed-scope build. We share fixed pricing upfront after a 1-week discovery — the price is on the table before you commit.
What if the AI gets it wrong?
Every workflow has confidence thresholds and human-in-the-loop escalation. The AI handles the routine 80%; humans handle the 20% that needs judgment. Audit logs capture every decision so you can tune over time.
Does this integrate with our ERP / OMS?
Yes — NetSuite, SAP, Acumatica, Brightpearl, ShipStation, custom systems. We build the integration as part of the engagement.
Get a free technical audit of your BigCommerce store.
A real assessment from an engineer, delivered in 1 business day:
- One-page snapshot: BigCommerce health, performance, and UX flags
- AI-readiness / GEO score: how visible you are to ChatGPT, Perplexity, and AI Overviews
- Your 3 highest-leverage fixes, prioritized by revenue impact
Prefer to talk first? Call directly: 877.696.3475
Custom ecommerce software, AI apps, and SEO — the work other agencies quote around, built in-house.
20+ years of BigCommerce engineering, now AI-augmented. Tell us your store, your stack, and your deadline — we quote fixed scope on the first call.