AI agents that run the routine.
Order routing, customer support triage, inventory alerts, RMA handling, fraud screening — the 20-hours-a-week processes that drain your team. We build AI workflows that own them end-to-end.
Real workflows. Real ops time saved.
- Order routing. Multi-warehouse splits, will-call vs ship, custom rules per customer group.
- Customer support triage. Categorize, summarize, draft replies, escalate edge cases to humans.
- Inventory & reorder alerts. Predictive low-stock, supplier-aware reorder suggestions.
- RMA + returns automation. Customer self-serve flow, AI-screened approvals, ERP write-back.
- Fraud screening. Order pattern detection beyond what Stripe/Signifyd already flag.
- Vendor-onboarding workflows. KYC docs, W-9 collection, EDI shim configuration.
Workflow · order ops
AI agentFrequently asked questions.
What does a typical workflow automation cost?
Most workflow automations land in the $15K–$40K range for a fixed-scope build — 60–80% less than a traditional agency quote. We share fixed pricing upfront after a 1-week discovery.
What if the AI gets it wrong?
Every workflow has confidence thresholds and human-in-the-loop escalation. The AI handles the routine 80%; humans handle the 20% that needs judgment. Audit logs capture every decision so you can tune over time.
Does this integrate with our ERP / OMS?
Yes — NetSuite, SAP, Acumatica, Brightpearl, ShipStation, custom systems. We build the integration as part of the engagement.
Start with a free site audit.
Not a sales call. A real assessment of your store, delivered in 1 business day:
- One-page snapshot — BigCommerce health, performance & UX flags
- AI-readiness / GEO score — how visible you are to ChatGPT, Perplexity & AI Overviews
- Your 3 highest-leverage fixes — prioritized by revenue impact
No deck. No discovery phase. Or just call: 877.696.3475
Custom commerce that ships fast — and costs 60–80% less.
20+ years of BigCommerce engineering, now powered by AI. Tell us your store, your stack, and your deadline — we will quote real scope on the first call.